Why didn't I get my verification email?

When you sign up for Hotshot, we send a verification email to the address you signed up with. You need to click the link in that email before you can log in. If it hasn't arrived, work through the steps below.

What the email looks like

The email comes from Hotshot with the subject line "Verify your email." It contains a button labeled "Verify my email address." Until you click it, you'll see the message "Please confirm your email address to complete your registration" when you try to log in.

Steps to try

1. Check your spam and junk folders. You can also search your inbox for "Verify your email."
2. Check that you signed up with your work or law school email address, and that it was spelled correctly.
3. Ask your IT team whether your organization blocks or filters email from outside senders. Firm email filters sometimes stop the verification email before it reaches your inbox.
4. Ask your IT team to add Hotshot's email domain to your safe-sender list. See Adding Hotshot's email domain to the safe-sender list.

If you try to sign up again

If you sign up again with the same address, you'll see a message that the email "has already been taken." That means your account already exists and only needs to be verified. You don't need to sign up again.

Still no email?

Contact our support team with the email address you signed up with. We can resend the verification email or confirm your email address for you manually.

Still have questions? Contact us at support@hotshotlegal.com or use the chat on our website.